If you paid by credit card or money order, and
your shipment to U.S. or Canada has not arrived after
5 weeks, or 8 weeks in the case of other countries, we would like to
know. Please call us or email us via our Tell us! Form.
Ensure to include your order number, order
date, your name, billing and shipping address.
(For your protection, please DO NOT email your credit card information.)
We'll be happy to assist you.
If you paid by Canadian cheque, it is possible
that your cheque has not yet been cleared at the bank. It generally
takes 5 business days to clear a Canadian cheque for postal
mail order. If your shipment to Canada has not arrived after
6 weeks, we would like to know.
Please call us or email us via our Tell us! Form.
Ensure to include your order number, order
date, your name, billing and shipping address. We'll be
happy to assist you.
If you paid by U.S. cheque, it is possible that
your cheque has not yet been cleared at the bank. It takes
up to 30 days to clear a U.S. cheque for a postal mail order.
If your shipment to U.S. has not arrived after 9 weeks, we would
like to know. Please call us or email us via our Tell us! Form.
Ensure to include your order number, order
date, your name, billing and shipping address. We'll be
happy to assist you.
