Book Return Policy

THANK YOU for giving our books a chance on your valuable shelf space. We issue a refund or a credit memo minus any shipping and handling charges to book resellers whose return satisfies all of the following requirements:

1. We accept returns between ninety (90) days and one (1) year of our invoice date, or as long as the edition is still in print.
   
   
2. The books must have been purchased explicitly as returnable books. Books may be non-returnable, such as when they are purchased at further discount rates.
   
   
3. You must obtain return permission from us. We will issue a Book Return Authorization Number (BRAN) to you via email. Your BRAN must be clearly indicated on the surface of your shipment. Returns without BRAN will be rejected. Please email us using our form or call 1-888-Books-88 with your request for BRAN along with your invoice number.
   
   
4. You must send your return along with your original invoice issued by Paper Spider. We apply the highest discount (90%) to calcualte your refund if the original invoice is not provided and we cannot determine the original discount rate.
   
   
5. The books must have been purchased directly by you from Paper Spider. Books that are sent to us by a third party or when they should have been directed to a wholesaler or distributor, will NOT be refunded. You must write to us to re-claim these books and pre-pay us for applicable storage, handling and shipping back to you. We do not ship to any third party, such as your distributors or wholesalers. After 120 days, the shipment is considered “unclaimed” property. Paper Spider will do whatever it deems appropriate without notification to any other party. Actions taken in such cases include reselling, donating or destroying the books.
   
   
6. Returned books must arrive at Paper Spider in good salable condition. No stamps, marks, stickers, etc., should be in or on the books. Books with opened CDs, any disk products or electronic books cannot be returned. If the books are already in non-salable condition, do not return them. Please package the books the same way they were sent to you. Keep them clean and immobilize them. Stack each group of five books or less in a clean plastic bag. Cut a shipping carton to the right size and stuff it tightly with padding. Each carton should weight 40 pounds maximum.
   
   

We recommend using a pre-paid traceable method to ship your return to us, such as pre-paid UPS. Resellers are responsible for the original and return shipping charges.

Upon successful receipt and inspection of the returned books, a refund will be made or a credit memo will be issued toward your future purchases.

Sometimes it is more cost and time efficient to mark down the books and move them out. We will be happy to send you marketing material to help sell our titles at your store. Feel free to email us.

Non-receipt or damaged books

1. We honour notice of shortage, non-receipt, receipt of wrong titles or apparent damage from manufacturing received by us within 30 days of invoice date for U.S. and Canadian orders, and within 60 days for orders from other countries. All other claims are rejected.
   
   
2. We are not responsible for books damaged in transit. Please make your claim to the carrier.

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